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Progress in the handling of banking complaints by HKMA

Press Releases

11 Oct 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-September 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

In September 2019, 142 cases were received and the handling of 181 cases was completed. As at end-September, the handling of 388 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
11 October 2019

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Last revision date : 11 October 2019