Progress in the handling of banking complaints by HKMA

Press Releases

09 Aug 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-July 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

In July 2019, 151 cases were received and the handling of 187 cases was completed. As at end- July, the handling of 398 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
9 August 2019

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Last revision date : 09 August 2019