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Progress in the handling of banking complaints by HKMA

Press Releases

14 Jun 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-May 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

In May 2019, 187 cases were received and the handling of 191 cases was completed. As at end-May, the handling of 433 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
14 June 2019

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Last revision date : 14 June 2019