Progress in the handling of banking complaints by HKMA

Press Releases

10 May 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-April 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

In April 2019, 169 cases were received and the handling of 177 cases was completed. As at end-April, the handling of 437 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
10 May 2019

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Last revision date : 10 May 2019