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Progress in the handling of banking complaints by HKMA

Press Releases

12 Apr 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-March 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

In March 2019, 157 cases were received and the handling of 154 cases was completed. As at end-March, the handling of 445 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
12 April 2019

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Last revision date : 12 April 2019