Progress in the handling of banking complaints by HKMA

Press Releases

11 Jan 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-December 2018. Banking complaints include cases concerning general banking services and conduct-related issues.

In December 2018, 161 cases were received and the handling of 232 cases was completed. As at end-December, the handling of 414 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
11 January 2019

 

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Last revision date : 11 January 2019