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Progress in the handling of banking complaints by HKMA

Press Releases

10 Aug 2018

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-July 2018.  Banking complaints include cases concerning general banking services and conduct-related issues.

In July 2018, 172 cases were received and the handling of 193 cases was completed.  As at end-July, the handling of 405 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
10 August 2018

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Last revision date : 10 August 2018