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Progress in the handling of banking complaints by HKMA

Press Releases

13 Jul 2018

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-June 2018. Banking complaints include cases concerning general banking services and conduct-related issues.

In June 2018, 144 cases were received and the handling of 176 cases was completed. As at end-June, the handling of 426 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
13 July 2018

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Last revision date : 13 July 2018