Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-January 2018. Banking complaints include cases concerning general banking services and conduct-related issues.

In January 2018, 177 cases were received and the handling of 152 cases was completed. As at end-January, the handling of 481 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

Hong Kong Monetary Authority
9 February 2018