Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-November 2017. Banking complaints include cases concerning general banking services and conduct-related issues.

In November 2017, 164 cases were received and the handling of 191 cases was completed. As at end-November, the handling of 473 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

Hong Kong Monetary Authority
8 December 2017