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Progress in the handling of banking complaints by HKMA

Press Releases

12 May 2017

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-April 2017.  Banking complaints include cases concerning general banking services and conduct-related issues.

In April 2017, 121 cases were received and the handling of 110 cases was completed.  As at end-April, the handling of 602 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached. 

Table

Hong Kong Monetary Authority
12 May 2017

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Last revision date : 12 May 2017