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Progress in the handling of banking complaints by HKMA

Press Releases

10 Mar 2017

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-February 2017.  Banking complaints include cases concerning general banking services and conduct-related issues.

In February 2017, 115 cases were received and the handling of 110 cases was completed.  As at end-February, the handling of 588 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached. 

Table

 

Hong Kong Monetary Authority
10 March 2017

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Last revision date : 10 March 2017