Progress in the handling of banking complaints by HKMA

Press Releases

11 Nov 2016

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-October 2016.  Banking complaints include cases concerning general banking services and conduct-related issues.

In October 2016, 140 cases were received and the handling of 196 cases was completed.  As at end-October, the handling of 594 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
11 November 2016

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Last revision date : 11 November 2016