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Progress in the handling of banking complaints by HKMA

Press Releases

12 Aug 2016

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-July 2016.  Banking complaints include cases concerning general banking services and conduct-related issues.

In July 2016, 152 cases were received and the handling of 149 cases was completed.  As at end-July, the handling of 610 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.


Table


Hong Kong Monetary Authority
12 August 2016

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Last revision date : 12 August 2016