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Progress in the handling of banking complaints by HKMA

Press Releases

13 May 2016

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-April 2016.  Banking complaints include cases concerning general banking services and conduct issues.

In April 2016, 142 cases were received and the handling of 154 cases was completed.  As at end-April, the handling of 613 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Hong Kong Monetary Authority
13 May 2016

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Last revision date : 13 May 2016