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Progress in the handling of banking complaints by HKMA

Press Releases

15 Jan 2016

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-December 2015.  Banking complaints include cases concerning general banking services and conduct issues.

In December 2015, 139 cases were received and the handling of 240 cases was completed.  As at end-December, the handling of 539 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

 

Table 

 

Hong Kong Monetary Authority
15 January 2016

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Last revision date : 15 January 2016