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Progress in the handling of banking complaints by HKMA

Press Releases

11 Sep 2015

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-August 2015.  Banking complaints include cases concerning general banking services and conduct issues.

In August 2015, 162 cases were received and the handling of 99 cases was completed.  As at end-August, the handling of 661 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

Hong Kong Monetary Authority
11 September 2015

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Last revision date : 11 September 2015