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Progress in the handling of banking complaints by HKMA

Press Releases

14 Aug 2015

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-July 2015.  Banking complaints include cases concerning general banking services and conduct issues.

In July 2015, 163 cases were received and the handling of 113 cases was completed.  As at end-July, the handling of 598 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.


Table


Hong Kong Monetary Authority
14 August 2015

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Last revision date : 14 August 2015