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Progress in handling of banking complaints by HKMA

Press Releases

10 Jul 2015

Progress in handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-June 2015.  Banking complaints include cases concerning general banking services and conduct issues.

In June 2015, 156 cases were received and 89 cases were completed.  As at end-June, the handling of 548 cases was in progress.

A table summarising the progress made in handling of banking complaints by the HKMA is attached.

 

Table

 

Hong Kong Monetary Authority
10 July 2015

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Last revision date : 10 July 2015