Progress in handling of banking complaints by HKMA

Press Releases

17 Apr 2015

Progress in handling of banking complaints by HKMA


The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-March 2015.  Banking complaints include cases concerning general banking services and conduct issues.

In March 2015, 110 cases were received and 129 cases were completed.  As at end-March, the handling of 445 cases was in progress.

A table summarising the progress made in handling of banking complaints by the HKMA is attached.


Table


Hong Kong Monetary Authority
17 April 2015

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Last revision date : 17 April 2015