Progress in handling of banking complaints by HKMA

Press Releases

13 Feb 2015

Progress in handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-January 2015.  Banking complaints include cases concerning general banking services and conduct issues.

In January 2015, 145 cases were received and 97 cases were completed.  As at end-January, the handling of 448 cases was in progress. 

A table summarising the progress made in handling of banking complaints by the HKMA is attached. 

Table

Hong Kong Monetary Authority
13 February 2015

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Last revision date : 13 February 2015