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Progress on banking complaints handled by HKMA

Press Releases

12 Dec 2014

Progress on banking complaints handled by HKMA


The Hong Kong Monetary Authority (HKMA) announced today the progress in banking complaints handled by it as at end-November 2014.  Banking complaints include cases concerning general banking services and conduct issues.

In November 2014, 90 cases were received and 91 cases were completed.  As at end-November, the handling of 385 cases was in progress.

A table summarising the progress in banking complaints handled by the HKMA is attached.


Table


Hong Kong Monetary Authority
12 December 2014

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Last revision date : 12 December 2014