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Progress on banking complaints handled by HKMA

Press Releases

10 Oct 2014

Progress on banking complaints handled by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress on banking complaints handled by it as at end-September 2014.  Banking complaints include cases concerning general banking services and conduct issues.

In September 2014, 99 cases were received and 101 cases were completed.  As at end-September, the handling of 440 cases was in progress. 

A table summarising the progress on banking complaints handled by the HKMA is attached. 

Table

Hong Kong Monetary Authority
10 October 2014

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Last revision date : 10 October 2014