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Progress on banking complaints handled by HKMA

Press Releases

11 Apr 2014

Progress on banking complaints handled by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress on banking complaints handled by it as at end-March 2014.  Banking complaints include cases concerning general banking services and conduct issues.

In March 2014, 124 cases were received and 131 cases were completed.  As at end-March, the handling of 466 cases was in progress.

A table summarising the progress on banking complaints handled by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
11 April 2014

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Last revision date : 11 April 2014