The Hong Kong Monetary Authority (HKMA) announced today the progress of its banking complaint cases at the end of November 2013. These cases include customer complaints about banking products or services as well as other cases referred by our banking departments and other regulators.
In November 2013, 104 cases were received and 162 cases were completed. As at end November, the handling of 598 cases is in progress.
(A table summarising the progress of the banking complaint cases is attached.)
For enquiries related to banking complaints, please contact:
Dedicated hotline, at 2878 1378
Hong Kong Monetary Authority
13 December 2013