Fintech Supervisory Chatroom (Chatroom)

Fintech Supervisory Chatroom (Chatroom) seeks to provide supervisory feedback to banks and tech firms at an early stage when new technology applications are being contemplated, thereby reducing abortive work and expediting the rollout of new technology applications.

Firms may access the Chatroom through emails, video conferences or face-to-face meetings with the HKMA. The detailed arrangements are set out below:

  • Firms will have access to both the Fintech Facilitation Office and the Banking Departments of the HKMA through the Chatroom.
  • Access through emails:
    • Firms may send their enquiries to the dedicated email address of the Chatroom ( The HKMA will endeavour to provide supervisory feedback within 7 working days.
  • Access through video conferences or face-to-face meetings:
    • Firms may request for a video conference or face-to-face meeting with the HKMA to obtain supervisory feedback to their fintech proposals;
    • The normal timeslot available is from 11 am to 12 noon, but special requests will be accommodated on a case-by-case basis;
    • Firms intending to use the facility are encouraged to complete the attached form to the Chatroom’s email address ( to make a reservation;
    • The request should indicate the preferred timeslots and provide a broad description of the issues the firm wants to discuss so that the HKMA can arrange suitable personnel to join the video conference or face-to-face meeting;
    • Timeslot will be allocated on a first come, first served basis; and
    • Reservation is open from 1st and 15th of each month at 9 am (or the first working day thereafter if it is a holiday). Details of the reservation windows are set out below:

      Reservation windows

      Dates available for video conferences / face-to-face meetings


      Open from 1st of each month (or the first working day thereafter if it is a holiday) at 9:00am till 14th of each month

      Any date in the second half of each month (i.e. from 15th till the end of each month except public holidays)


      Open from 15th of each month (or the first working day thereafter if it is a holiday) at 9:00am till the end of each month

      Any date in the first half of next month (i.e. from 1st to 14th of next month except public holidays)

Firms that are not able to secure any video conference or face-to-face meeting timeslot during the reservation window are encouraged to access the Chatroom through emails or reserve a timeslot in the next reservation window.

The HKMA will keep the above arrangements under regular review. It will refine the operation of the Chatroom in the light of feedback received from users of the facility.

Last revision date : 08 March 2024