Enquiry hotlines of banks

The contact information of dedicated hotline for Pre-approved Principal Payment Holiday Scheme for Corporate Customers at 22 banks in Hong Kong is set out below:

Bank Hotline
Bank of China (Hong Kong) Limited (852) 3988 2128
Bank of Communications (Hong Kong) Limited (852) 3989 5559
Bank of Communications Co., Ltd (852) 3989 5559
The Bank of East Asia, Limited (852) 2211 1469
China CITIC Bank International Limited (852) 2287 6868
China Construction Bank (Asia) Corporation Limited

Corporate Banking and Commercial Banking customers: (852) 2903 8366

Auto Finance corporate customers: (852) 3718 2518

Chiyu Banking Corporation Limited (852) 3982 9767
Chong Hing Bank Limited (852) 3768 0222
Citibank (Hong Kong) Limited (852) 2860 0267
Citibank N.A.

Commercial Banking: (852) 2306 6077

Corporate Banking: (852) 2306 6022

Private Banking: (852) 3419 8522

CMB Wing Lung Bank Limited (852) 2616 2897
Dah Sing Bank, Limited

Commercial / SME customer hotline: (852) 2507 8122

328 Business Banking – SME lending hotline: (852) 2507 6288

Retail SME mortgage customer hotline: (852) 2507 8008

Vehicle Finance SME customer hotline: (852)  2598 6111

DBS Bank (Hong Kong) Limited   (852) 2290 8068
Fubon Bank (Hong Kong) Limited

Retail Banking Group: (852) 2566 8181

Institutional Banking Group: (852) 2806 5086

Hang Seng Bank, Limited (852) 2198 8000
The Hongkong and Shanghai Banking Corporation Limited

General Commercial Banking Service Hotline: (852) 2748 8288

(select language -  # - 7 - 6)

Industrial and Commercial Bank of China (Asia) Limited (852) 2189 5588
Nanyang Commercial Bank, Limited

(852) 2852 0676

(852) 2852 0663

OCBC Wing Hang Bank Limited

Mr Au: (852) 2160 1012

Ms Cheung: (852) 2160 1025

Public Bank (Hong Kong) Limited (852) 8107 0818
Shanghai Commercial Bank Limited (852) 2921 2060
Standard Chartered Bank (Hong Kong) Limited

Business Banking clients: (852) 2886 6988

Commercial Banking clients: (852) 2821 1281

The HKMA expects all banks to join the Pre-approved Principal Payment Holiday Scheme for Corporate Customers. Should you have any enquiries or need the contact details of other banks, please contact the HKMA's dedicated email account: ppphs@hkma.gov.hk or enquiry hotline: (852)2878 1199.

Last revision date : 20 May 2020