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Consumer Education Programme -
Major Safety Tips on Using Internet Banking Services


Major Safety Tips on Using Internet Banking Services

(a) Login passwords Set a password that is difficult to guess and different from the ones for other services.  The login password should be changed regularly and should never be stored on computers, mobile phones or placed in plain sight.  Keep the security token (if any) provided by your bank at a safe place.

(b) Computers and mobile phones – Protect your computer and mobile phone for logging into your Internet banking.  Avoid using public computers or public Wi-Fi to access Internet banking services.

(c) Bank websites and Apps – Internet banking should be accessed by entering the bank’s website address directly, or using a bookmark or an Internet banking mobile application (App).  Never access your bank website or provide your personal information (including your password) through any hyperlinks or attachments embedded in emails or from websites.

(d) Login process – Beware of any unusual login screen or process (e.g. a suspicious pop-up window or request for providing additional personal information) and whether anyone is trying to peek at your password.  Log out immediately after use. 

(e) Messages from banks – Check your bank’s SMS messages and other messages in a timely manner and verify your transaction records. Inform your bank immediately in case of any suspicious situations, regardless of the amount. Banks will not ask for any sensitive personal information (including passwords) through phone calls or emails.


Additional Safety Tips on Internet Share Trading

Many banks have introduced two-factor authentication security controls to further strengthen the security of Internet share trading. To prevent fraudsters from getting into the share trading accounts, customers should use two-factor authentication and seek to understand the related operations, so that they would have peace of mind when trading shares.

The following are additional safety tips on Internet share trading:

(a) Two-factor authentication - Customers should opt for two-factor authentication, seek to understand the related operations, and protect the devices of two-factor authentication (e.g. security tokens or mobile phones).

(b) Messages on share trading - Check your bank’s notifications and other messages on share trading in a timely manner. 


Major Tips On Protection Of Your Computers And Mobile Phones

(a) Passwords – Set difficult-to-guess passwords for your computer and mobile phone. Activate the auto-lock function.

(b) Secure systems and software – Use the latest versions of operating system, Internet banking App and browser.  Do not jailbreak or root your mobile phone or tablet.

(c) Beware of computer viruses – Install and update promptly your security software.  Do not download or open doubtful files, browse suspicious websites, or click on the hyperlinks and attachments in questionable sources (e.g. emails, instant messaging, SMS messages, QR codes).  Download and upgrade your Apps from official App Stores or reliable sources only.

(d) Network functions – Disable any wireless network functions (e.g. Wi-Fi, Bluetooth, NFC) not in use.  Choose encrypted networks when using Wi-Fi and remove any unnecessary Wi-Fi connection settings.

Reference:       The Government’s Cyber Security Information Portal (


Education Video (in Cantonese)

Transcript (PDF File, 17KB)


Transcript (PDF File, 20KB)


Animation Video (in Chinese)

P2P Small-Value Funds Transfer Service

Transcript (in Chinese) (PDF File, 99KB)


Comics (in Chinese)

P2P Small-Value Funds Transfer Service

Accessible version (PDF File, 130KB)



Smart Tips on Using Internet Banking Services



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Last revision date: 27 July 2018
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