Consumer Information
Deposit Protection
Code of Banking Practice (PDF File, 520KB)
Internet Banking
- Internet Banking - Convenient & Safe
- Internet Banking - Two-factor Authentication
- Press Releases: Fraudulent Websites, E-mails and Telephone System, and Other Fraud Cases
Complaints about Banks
- What to do if you have a complaint about banking products or services (HTML File / PDF File, 4.59MB)
- List of banks' contact persons for handling customer complaints
(PDF File, 402KB, Last update: 9 May 2012) - Complaint form (PDF File, 350KB)