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Be Careful of Bogus Phone Calls
Authenticate the Callers

Whenever receiving calls that claim to be from banks, even though your account is said to be at stake and no matter how interested you are in the products being promoted, you should be cautious and first authenticate the identity of the caller through the hotline of the respective bank, and avoid simply relying on the incoming call display to establish the true identity of the caller. For the list of banks’ hotlines, please click here.  Members of the public should bear in mind not to provide sensitive personal information easily, in order to safeguard  their own interests.  The HKMA or banks will not ask for any sensitive personal information (including login passwords or one-time passwords) through phone calls or emails. Nor will they notify anyone of account irregularities through pre-recorded messages.    

In addition, banks are no longer allowed to use referral services provided by intermediaries in respect of applications for retail consumer finance products or services.  If the caller claims to be able to provide referral services to help you get a personal loan/tax loan/credit card from a number of banks, the call may likely involve suspected fraud case and extra caution should be taken.  Please read the relevant press release for details. Related consumer education materials can be found below:

   

The list below covers all the press releases and circulars for alerting the public on bogus voice message phone calls that were issued by the HKMA in the past. The list would be updated from time to time to include new entries.

Last revision date: 15 February 2016
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