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Progress in the handling of banking complaints by HKMA

Press Releases

15 Jun 2018

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-May 2018. Banking complaints include cases concerning general banking services and conduct-related issues.

In May 2018, 157 cases were received and the handling of 163 cases was completed. As at end-May, the handling of 458 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
15 June 2018

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Last revision date : 15 June 2018