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Progress in the handling of banking complaints by HKMA

Press Releases

18 May 2018

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-April 2018. Banking complaints include cases concerning general banking services and conduct-related issues.

In April 2018, 143 cases were received and the handling of 126 cases was completed. As at end-April, the handling of 464 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
18 May 2018

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Last revision date : 18 May 2018