Progress in the handling of banking complaints by HKMA

Press Releases

13 Apr 2018

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-March 2018. Banking complaints include cases concerning general banking services and conduct-related issues.

In March 2018, 155 cases were received and the handling of 178 cases was completed. As at end-March, the handling of 447 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
13 April 2018

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Last revision date : 13 April 2018