Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-February 2018. Banking complaints include cases concerning general banking services and conduct-related issues.

In February 2018, 130 cases were received and the handling of 141 cases was completed. As at end-February, the handling of 470 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

Hong Kong Monetary Authority
9 March 2018