Norman Chan, Chief Executive of the Hong Kong Monetary Authority inspects banking services in public housing estates

Mr. Norman Chan, Chief Executive of the Hong Kong Monetary Authority (HKMA), visited a mobile branch in Hung Fuk Estate in Yuen Long and a bank branch in Kwai Shing East Estate in Kwai Chung of two respective retail banks to understand the branch facilities and operations from bank staff, and chatted with customers.

In recent years, retail banks have actively responded to the HKMA’s call for financial inclusion and have put the spirit of financial inclusion into practice through utilising technology and flexible operation modes to address the needs for basic banking services of the residents of public housing estates in remote areas.

Mr. Chan said, “I am glad to visit today a mobile branch in Yuen Long and a branch in Kwai Chung which were opened recently to understand their services in remote areas.  I commend Hang Seng Bank and Nanyang Commercial Bank for responding actively to the HKMA’s call for enhancing banking services in public housing estates and addressing the needs for basic banking services of the grassroots.”

Currently, three retail banks have in turn launched a total of five mobile branches, which go around 24 locations and public housing estates (please see Annex) .  Besides, since the end of 2016, retail banks have already opened six branches in remote areas and public housing estates in Tin Shui Wai North, Sha Tin and Kwai Chung respectively.

Hong Kong Monetary Authority
12 January 2018

Ms. Louisa Cheang (left), Vice-Chairman and Chief Executive of Hang Seng Bank, and Mr. Norman Chan (right), Chief Executive of the HKMA, take a photo together in front of the mobile branch.

Ms. Louisa Cheang (middle), Vice-Chairman and Chief Executive of Hang Seng Bank, introduces the design and services of the mobile branch to Mr. Norman Chan (right), Chief Executive of the HKMA.

Mr. Chen Xiaozhou (second from right), Chairman of Nanyang Commercial Bank, Mr. Fang Hongguang (first from right), Vice Chairman and Chief Executive of Nanyang Commercial Bank, and Mr. Norman Chan (third from right), Chief Executive of the HKMA, take a photo together in front of the bank counter which facilitates access by people who are physically challenged.

Mr. Norman Chan, Chief Executive of the HKMA, tries out the voice navigation ATM.