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Progress in the handling of banking complaints by HKMA

Press Releases

12 Jan 2018

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-December 2017. Banking complaints include cases concerning general banking services and conduct-related issues.

In December 2017, 150 cases were received and the handling of 167 cases was completed. As at end-December, the handling of 456 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
12 January 2018

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Last revision date : 12 January 2018