Progress in the handling of banking complaints by HKMA

Press Releases

10 Nov 2017

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-October 2017. Banking complaints include cases concerning general banking services and conduct-related issues.

In October 2017, 168 cases were received and the handling of 172 cases was completed. As at end-October, the handling of 500 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
10 November 2017

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Last revision date : 10 November 2017