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Progress in the handling of banking complaints by HKMA

Press Releases

07 Jul 2017

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-June 2017. Banking complaints include cases concerning general banking services and conduct-related issues.

In June 2017, 169 cases were received and the handling of 166 cases was completed. As at end-June, the handling of 592 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
7 July 2017

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Last revision date : 07 July 2017