Progress in the handling of banking complaints by HKMA

Press Releases

09 Jun 2017

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-May 2017.  Banking complaints include cases concerning general banking services and conduct-related issues.

In May 2017, 146 cases were received and the handling of 159 cases was completed.  As at end-May, the handling of 589 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
9 June 2017

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Last revision date : 09 June 2017