Progress in the handling of banking complaints by HKMA
The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-March 2017. Banking complaints include cases concerning general banking services and conduct-related issues.
In March 2017, 167 cases were received and the handling of 164 cases was completed. As at end-March, the handling of 591 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
13 April 2017