Press Releases
Progress in the handling of banking complaints by HKMA
The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-March 2017. Banking complaints include cases concerning general banking services and conduct-related issues.
In March 2017, 167 cases were received and the handling of 164 cases was completed. As at end-March, the handling of 591 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
13 April 2017
