Progress in the handling of banking complaints by HKMA

Press Releases

13 Jan 2017

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-December 2016.  Banking complaints include cases concerning general banking services and conduct-related issues.

In December 2016, 127 cases were received and the handling of 134 cases was completed.  As at end-December, the handling of 555 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

Hong Kong Monetary Authority
13 January 2017

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Last revision date : 13 January 2017