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Progress in the handling of banking complaints by HKMA

Press Releases

09 Dec 2016

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-November 2016.  Banking complaints include cases concerning general banking services and conduct-related issues.

In November 2016, 141 cases were received and the handling of 173 cases was completed.  As at end-November, the handling of 562 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached. 

Table

 

Hong Kong Monetary Authority
9 December 2016

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Last revision date : 09 December 2016