Press Releases
Progress in the handling of banking complaints by HKMA
The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-September 2016. Banking complaints include cases concerning general banking services and conduct-related issues.
In September 2016, 169 cases were received and the handling of 145 cases was completed. As at end-September, the handling of 650 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
