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Progress in the handling of banking complaints by HKMA

Press Releases

09 Sep 2016

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-August 2016.  Banking complaints include cases concerning general banking services and conduct-related issues.

In August 2016, 173 cases were received and the handling of 157 cases was completed.  As at end-August, the handling of 626 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
9 September 2016

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Last revision date : 09 September 2016