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Progress in the handling of banking complaints by HKMA

Press Releases

11 Mar 2016

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-February 2016.  Banking complaints include cases concerning general banking services and conduct issues.

In February 2016, 104 cases were received and the handling of 111 cases was completed.  As at end-February, the handling of 645 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
11 March 2016

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Last revision date : 11 March 2016