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Press Releases

Beware of Fraudulent Calls, Verify the Caller’s Identity Promotion Campaign

The Hong Kong Monetary Authority (HKMA), the Hong Kong Association of Banks (HKAB) together with HKAB member banks announced today (31 August) the joint efforts to raise public awareness of phone scams and help further protect bank customers’ interests.

All retail banks have been providing customer hotlines for the public to verify the identity of callers as genuinely from banks or not. To further facilitate this verification process, the industry jointly introduces more measures and, from this day on, the hotline numbers and relevant information of all retail banks are posted on the websites of the individual retail banks, and the dedicated page newly set up on the websites of the HKMA and HKAB for easy access by the public. Callers from retail banks will, in addition to giving out their full names, provide their phone extension number, direct telephone number, or staff ID number as “identifying numbers” when contacting the public who may verify callers’ identity through the customer hotlines of the respective banks before one proceeds with any transactions.

Mr. Arthur Yuen, Deputy Chief Executive of the HKMA, said, “HKMA reminds the general public to take precautionary steps to authenticate calls purportedly from banks and bear in mind not to casually divulge sensitive personal information. If you receive a call where the caller claims to represent a bank, even though your account is said to be at stake and no matter how interested you are in the products being promoted, do not take their word without verifying their identity first. The hotlines posted on the websites of HKMA, HKAB and individual retail banks should help the public to authenticate the callers’ identity.”

Mr. George Leung, HKAB’s Acting Chairperson, said: “Customer protection is of paramount importance to our member banks. We strongly suggest the public to stay vigilant against phone scams made in the name of banks and make use of the additional information provided by banks to confirm the veracity of such calls. It is our hope that the concerted effort adopted by the industry would help raise our customers’ awareness on protecting themselves against such scams.”

The HKMA and the HKAB would also like to remind the public that the HKMA and banks will not ask for any sensitive personal information (including login passwords or one-time passwords) through phone calls or emails. Members of the public are also reminded not to provide sensitive personal information to unidentified callers and not to simply rely on the incoming call display to establish the true identity of the caller.

 

Hong Kong Monetary Authority
Hong Kong Association of Banks
31 August 2015

 

List of hotlines for authenticating the identity of callers claiming to be bank representatives

Retail Banks

Hotline Numbers

Australia & New Zealand Banking Group Ltd.

2176 8822

Bank of China (Hong Kong) Limited

3988 2388

Bank of Communications Co., Ltd.

2239 5559

The Bank of East Asia, Limited

2211 1333 (Press 3 – 0)

China CITIC Bank International Limited

2287 6767 (Press 3 – 7)

China Construction Bank (Asia) Corporation Limited

3179 5504

Chiyu Banking Corporation Ltd.

2232 3625

Chong Hing Bank Limited

3768 6888

Citibank (Hong Kong) Limited

2860 0333

Dah Sing Bank, Ltd.

2828 8000

2828 8159 (10 p.m. – 9 a.m.)

DBS Bank (Hong Kong) Limited

2290 8345

Fubon Bank (Hong Kong) Limited

2566 8181
(After language selection, press 8)

Hang Seng Bank Ltd.

2822 0228

The Hongkong and Shanghai Banking Corporation Limited

2233 3000

Industrial and Commercial Bank of China (Asia) Limited

2189 5588 (Press 3 – 6 – 9 )

Nanyang Commercial Bank, Ltd.

2622 2633

OCBC Wing Hang Bank Limited

3199 9188

Public Bank (Hong Kong) Limited

8107 0818
(After language selection, press 0 – 3)

Shanghai Commercial Bank Ltd.

2818 0282

Standard Chartered Bank (Hong Kong) Limited

2886 8868 ( Press 2 – 6 – 0)

Wing Lung Bank Ltd.

2309 5555

Source: Hong Kong Association of Banks

Mr. Arthur Yuen, Deputy Chief Executive of the Hong Kong Monetary Authority, delivers a speech at the “Beware of Fraudulent Calls, Verify the Caller’s Identity” press conference, reminding the public not to casually divulge sensitive personal information, and bear in mind to take precautionary steps to authenticate callers’ identity.

Mr. Arthur Yuen, Deputy Chief Executive of the Hong Kong Monetary Authority, delivers a speech at the “Beware of Fraudulent Calls, Verify the Caller’s Identity” press conference, reminding the public not to casually divulge sensitive personal information, and bear in mind to take precautionary steps to authenticate callers’ identity.

Mr. George Leung, the Acting Chairperson of the Hong Kong Association of Banks delivers a speech at the press conference, appeal to general public verify caller authenticity through established channels and raise awareness to prevent frauds.

Mr. George Leung, the Acting Chairperson of the Hong Kong Association of Banks delivers a speech at the press conference, appeal to general public verify caller authenticity through established channels and raise awareness to prevent frauds.

Mr. Arthur Yuen, Deputy Chief Executive of the Hong Kong Monetary Authority (back row 6th left), Mr. George Leung, the Acting Chairperson of the Hong Kong Association of Banks (back row 6th right) and representatives from 21 retail banks in Hong Kong officiate the kick-off ceremony together, symbolising the joint efforts of HKMA, HKAB and 21 retail banks to enhance measures to protect bank customers and help customers to safeguard their interests against phone scams.

Mr. Arthur Yuen, Deputy Chief Executive of the Hong Kong Monetary Authority (back row 6th left), Mr. George Leung, the Acting Chairperson of the Hong Kong Association of Banks (back row 6th right) and representatives from 21 retail banks in Hong Kong officiate the kick-off ceremony together, symbolising the joint efforts of HKMA, HKAB and 21 retail banks to enhance measures to protect bank customers and help customers to safeguard their interests against phone scams.

Last revision date: 31 August 2015
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