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Progress in handling of banking complaints by HKMA

Press Releases

12 Jun 2015

Progress in handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-May 2015.  Banking complaints include cases concerning general banking services and conduct issues.

In May 2015, 118 cases were received and 95 cases were completed.  As at end-May, the handling of 481 cases was in progress. 

A table summarising the progress made in handling of banking complaints by the HKMA is attached.

Table

Hong Kong Monetary Authority
12 June 2015

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Last revision date : 12 June 2015