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Progress in handling of banking complaints by HKMA

Press Releases

13 Mar 2015

Progress in handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-February 2015.  Banking complaints include cases concerning general banking services and conduct issues.

In February 2015, 107 cases were received and 91 cases were completed.  As at end-February, the handling of 464 cases was in progress. 

A table summarising the progress made in handling of banking complaints by the HKMA is attached.


Table

 

Hong Kong Monetary Authority
13 March 2015

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Last revision date : 13 March 2015