Progress on banking complaints handled by HKMA

Press Releases

09 Jan 2015

Progress on banking complaints handled by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress in banking complaints handled by it as at end-December 2014.  Banking complaints include cases concerning general banking services and conduct issues. 

In December 2014, 107 cases were received and 92 cases were completed.  As at end-December, the handling of 400 cases was in progress.  

A table summarising the progress in banking complaints handled by the HKMA is attached.

Table 

Hong Kong Monetary Authority
9 January 2015

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Last revision date : 09 January 2015