The Hong Kong Monetary Authority (HKMA) announced today the progress on banking complaints handled by it as at end-October 2014. Banking complaints include cases concerning general banking services and conduct issues.
In October 2014, 72 cases were received and 126 cases were completed. As at end-October, the handling of 386 cases was in progress.
A table summarising the progress on banking complaints handled by the HKMA is attached.
Hong Kong Monetary Authority
14 November 2014